Terms of Use

Last updated: 20 February 2026.

These Terms of Use (“Terms”) govern your access to and use of the Silk & Plum website (“Website”) and the purchase of products from us. By accessing this Website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of the Website.


1. COMPANY INFORMATION

This Website is owned and operated by Silk And Plum Sdn. Bhd., a private limited company registered in Malaysia.

Throughout these Terms, “we”, “us”, and “our” refer to Silk And Plum Sdn. Bhd.


2. ELIGIBILITY & USE OF WEBSITE

By using this Website, you confirm that you:

  • Are at least the age of majority in your country of residence, and

  • Have the legal capacity to enter into a binding contract.

You agree not to use this Website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Website or interfere with other users’ access.


3. PRODUCT INFORMATION & ACCURACY

We make reasonable efforts to ensure that all product descriptions, images, measurements, and pricing information are accurate and current.

However:

  • Colours may vary depending on individual screen settings and devices

  • Measurements are approximate and may vary slightly due to production processes

  • Product availability is subject to change without notice

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.


4. PRICING, CURRENCY & PAYMENT

All prices displayed on the Website are shown in United States Dollars (USD) unless otherwise stated.

At checkout, our payment gateway providers may offer the option to complete payment in your local currency. Please note that:

  • Final prices may increase or decrease due to exchange rate fluctuations at the time of payment

  • Exchange rates and conversion fees are determined by third-party payment providers and are beyond our control

Prices displayed on the Website:

  • Exclude shipping fees

  • Exclude customs duties, import taxes, or other local charges

Shipping fees and applicable taxes will be calculated and displayed at checkout. Any customs duties or import taxes imposed by the destination country are the sole responsibility of the customer.


5. ORDERS & ACCEPTANCE

All orders placed through the Website are subject to acceptance and availability.

Silk And Plum Sdn. Bhd. reserves the right to:

  • Refuse or cancel any order at our discretion

  • Limit quantities purchased per customer

  • Cancel orders due to stock availability issues, pricing errors, or suspected fraudulent activity

An order is considered accepted only once payment has been successfully processed.


6. SHIPPING & DELIVERY

Delivery timelines provided are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs clearance processes

  • Courier or logistics providers

  • Weather conditions, strikes, pandemics, or other events beyond our reasonable control

Please refer to our Shipping Policy for detailed information.


7. RETURNS, EXCHANGES & REFUNDS

All returns, exchanges, and refunds are governed by our Returns & Refunds Policy.

All refund or return requests must be submitted via the Returns & Refunds Portal available on the Website. Requests made via email, direct messages, or other channels will not be processed.

Silk And Plum Sdn. Bhd. reserves the right to refuse any return or refund that does not comply with our stated policy.


8. RESOLUTION OF ISSUES

If you experience any issue, error, or concern relating to your order, the Website, or our services, you agree to contact Silk And Plum Sdn. Bhd. directly and provide us with a reasonable opportunity to investigate and resolve the matter before initiating any formal complaint, chargeback, or legal action.

We are committed to addressing genuine issues in good faith and aim to resolve matters fairly and promptly where reasonably possible. Failure to engage with us directly prior to initiating external disputes, chargebacks, or legal proceedings may be taken into account in the resolution of such matters.


9. INTELLECTUAL PROPERTY

All content on this Website, including but not limited to designs, textile prints, product images, text, graphics, logos, and branding, is the exclusive intellectual property of Silk And Plum Sdn. Bhd. and is protected by applicable copyright, trademark, and intellectual property laws.

No part of the Website may be copied, reproduced, distributed, or used for commercial purposes without prior written consent.


10. WEBSITE AVAILABILITY

We do not guarantee that the Website will be uninterrupted, secure, or error-free at all times.

Silk And Plum Sdn. Bhd. reserves the right to suspend, withdraw, or modify the Website or any part thereof without notice.


11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Silk And Plum Sdn. Bhd. shall not be liable for any indirect, incidental, special, or consequential losses

  • Our total liability for any claim arising from a purchase shall be limited to the value of the product purchased

Nothing in these Terms excludes liability where such exclusion would be unlawful.


12. FORCE MAJEURE

Silk And Plum Sdn. Bhd. shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, customs delays, or courier disruptions.


13. TERMINATION OF ACCESS

We reserve the right to suspend or terminate access to the Website, without notice, if a user breaches these Terms or engages in conduct that we deem harmful to the Website or business.


14. GOVERNING LAW & JURISDICTION

These Terms are governed by and construed in accordance with the laws of Malaysia.

Silk And Plum Sdn. Bhd. is a private limited company registered in Malaysia, and any disputes arising from the use of this Website or the purchase of products shall be resolved exclusively within the courts of Malaysia.

While we aim to act reasonably and fairly with all customers, including those based internationally, all legal matters are subject to Malaysian jurisdiction.


15. ENFORCEMENT & LEGAL ACTION

By using this Website, you acknowledge that these Terms clearly set out our policies, limitations, and obligations.

Any attempt to initiate legal action, chargebacks, or disputes in contradiction to the provisions stated herein may result in Silk And Plum Sdn. Bhd. exercising its full legal rights, including initiating appropriate legal action to protect the company, the Website, and its intellectual property.


16. CHANGES TO THESE TERMS

Silk And Plum Sdn. Bhd. reserves the right to update or amend these Terms at any time. Continued use of the Website following any changes constitutes acceptance of the revised Terms.