How to Return

How To Return An Item

To begin your return, access our Return Portal here.

Enter your Order Number (eg. #1021) and the Email Address used for your order, then follow the steps below.

Before You Begin

  • Returns must be submitted within 7 days of delivery.
  • Items must be unworn, unused, and in original condition, with all tags and packaging intact.

Requests that do not meet these conditions may not be approved.

Step 1: Submit Your Request

  1. Select your Return Reason from our list (Incorrect item received, Defect item, Size exchange, or Other reasons).
  2. Choose your preferred Resolution Method (Store credit, Refund, Exchange).
  3. Upload clear images of the item and close-up shots of the issue as proof.
  4. Include a description of the issue.

Providing clear and complete information helps us review your request faster.

Step 2: Confirm your shipping info

Ensure all shipping and contact details are correct as per your earlier order details so we may track accordingly.

Step 3: Select & Purchase Return Label

You will be prompted to select and “purchase” a return shipping label. This label covers the cost of shipping your item back to our warehouse. Returns are processed through different warehouses depending on your location. Choose the courier option that is closest to your location to keep rates low.

Refer to the table below for the assigned warehouse and shipping partner by country.

Step 5: Make your payment for the Return Label

You will be prompted to make a payment for the purchase of the Return Label. Please note you may receive an SMS on your payment confirmation, however you will not be charged on your bank statement until the return request is approved. If your return request is declined, you will not be charged.

Submitting a return request does not guarantee approval.

What Happens Next

After submission, you will receive a series of updates by email:

  1. Return Request Received
  2. Return Request Under Review (within 24 to 48 hours on working days)
  3. One of the following outcomes:
    Approved → You will be asked to ship your item within 5 daysRejected → Based on our Returns PolicyMore Information Required → You may be asked to resubmit with clearer details

If approved:

  • You will receive your return label via email.
  • Your item must be shipped within 5 days.
  • If the item is not shipped within 5 days, the return request may be automatically cancelled.
  • Once received at our warehouse, inspection could take from 5 to 10 working days.
  • If approved, we will proceed with store credit, exchange, or refund, depending on your case.
  • You will be notified on the final resolution via email.

Please note: Items that do not meet our return conditions upon inspection may be declined at this stage. You will also be notified via email.

Need Help?

If you encounter any errors during submission, or if you do not hear from us within the stated timelines, please contact us at hello@silkandplum.com and we’ll assist you.

For requests that are not approved, you may resubmit with additional information if applicable. However, outcomes may remain unchanged based on our Returns Policy.

Your understanding and cooperation is appreciated.